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Specialism
 
Managing difficult conversations for the HR community
This course will introduce you to the process of managing difficult conversations, helping you to develop the skills you need to turn a difficult conversation into a productive dialogue, including:
- understanding what makes a conversation difficult
- discovering what´s at the heart of the challenge you're facing
It also comprises different case studies that will test your knowledge!
Estimated Duration
1 hour
Director and professor: ITC Team