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Specialism
 
Managing difficult conversations for the HR community
Objectives

This course will introduce you to the process of managing difficult conversations, helping you to develop the skills you need to turn a difficult conversation into a productive dialogue, including:
- understanding what makes a conversation difficult
- discovering what´s at the heart of the challenge you're facing
It also comprises different case studies that will test your knowledge!
Estimated Duration
1 hour and 30 minutes
Director and professor: ITC Team