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Management & Leadership
 
Communication Skills
Objectives

Good communication doesn't depend on technical solutions but human skills that are absolutely necessary to the operation and performance of businesses. Consequently, it's essential to understand the main obstacles to communication as well as the key ways to communicate effectively.

Estimated Duration
1 hour
Content

1) Introduction.
2) Communication process
3) Recognizing Communication Barriers
4) Removing Barriers in every Stage of the Communication Process
5) Active Listening
6) Body Language
7) Common Mistakes in Communication   
8) The 7 Cs of Communication (Checklist)
9) Summary

Director and professor: ITC Team