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Specialism
 
Community Practice 3 - Building Business Value

Objectives

Demonstrating the value of your Community is an essential part of successful client service and business development. This module provides steps on how to inform your client about getting the most out of the product, leverage the tools to inform their business priorities, and ensure they are constantly seeing the value in a Community. After taking this course, you should have an understanding of how to provide guidance, evaluate programs and track client satisfaction for retention, growth and overall happy clients.

Estimated Duration
30 minutes
Director and professor: Lisa Yu - Vice President Ipsos SMX - USA