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Specialism
 
Escalation Process
Objectives    
     
The Escalation Process course is intended for: Quality Managers, Operations Management (Ops Manager / Field & BU Managers), Operations Project Managers (PM & Team Leaders) and Operations Experts – Specialisms (Sampling, Scripting, Data Entry, Coding, DP). By taking the Escalation Process course you will know what is required when an issue is experienced during the execution of a project. This knowledge will ensure the correct people are informed in time and there is awareness. By following the Escalation Process issues experienced will be resolved effectively.
Estimated Duration
45 minutes
Director and professor: Francois Delabre & Desiree Carty (Ipsos Operations)