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Specialism
 
Escalation Process
Objectives    
     
The Escalation Process course is intended for: Quality Managers, Operations Management (Ops Manager / Field & BU Managers), Operations Project Managers (PM & Team Leaders) and Operations Experts – Specialisms (Sampling, Scripting, Data Entry, Coding, DP). By taking the Escalation Process course you will know what is required when an issue is experienced during the execution of a project. This knowledge will ensure the correct people are informed in time and there is awareness. By following the Escalation Process issues experienced will be resolved effectively.
Estimated Duration
1 hour and 30 minutes
Director and professor: Francois Delabre & Desiree Carty - Global Operations